FAQ
What is your shipping policy? HHB offers complimentary standard Fedex ground shipping with the US.
Do you offer a fit guarantee? Yes, if they don't fit we offer free returns Try them at home, no stress.
What is the return policy? Exchanges and returns are available for eligible items in their original, unworn condition within 30 days of delivery. Clearance items which are finale sale and may not be returned.
We offer offer free returns of exchanges.
Returns will be refunded to your original payment method.
Please be aware that our warehouse photographs any return that has imperfections, including manufacturing quality, scratches and other markings, and the appearance of being worn. Returns deemed worn are assessed on a case-by-case basis and may result in no refund to original payment, or a partial refund, or HHB returning the shoes to the customer. If you have any questions about the condition of your return, please email hhbimports@gmail.com. If you receive a shoe with quality imperfections, please email us within 48 hours of receiving the shoes.
When can I expect my refund? After your item is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. Depending on your credit card company, it may take an additional 2-10 business days after your credit is applied to post to your account.
What do I need to know about fit? We use Italian sizing which is more exact than U.S. sizing. Our loafers start out snug but are designed to stretch out for a custom fit. Fit is also a matter of preference. Please, refer to our size chart within the products page. If you need any help please email us: hhbimports@gmail.com
How should I care for my shoes? Luxury shoes can last a lifetime if they are well taken care of. One simple step is to keep them away from direct sunlight and dust.
Suede: Protect your shoes by spraying them with a water-repellant spray. To clean and remove light scuff marks, gently sweep with a dry suede shampoo brush after wearing, for more prominent marks, you can use a suede eraser.
We also suggest your find a local cobbler and ask them to replace the heel tap once it shows signs of wear.
My shoes are a bit snug, will they break in? Your Loafers will mold to the width of your foot with every wear. The amount of breaking in varies by how often you wear them.